Delivery & Returns

All of our Engraving Products are available with FREE Delivery Mon-Fri to the UK Mainland through Royal Mail. Items are posted once your Engraving Order has been completed and your Product has been produced. Manufacturing times may vary depending on the product you order, therefore it is important that you let us know if your order is time critical at the earliest possible time, so we can try and arrange for your order to be completed within your timescales. If we feel that your order cannot be completed within your timescales, we will try and let you know as soon as we are able.

Please be aware that in most cases, we are manufacturing your Engraved Product from scratch, which also means there could be unforeseen issues along the way. While we do our absolute best to accommodate, and ensure your order is produced fast and efficiently, there are also times when there can be delays. As examples: Issues with Artwork, Machinery, Stock etc.

If your order is time critical, we may be able to fast track to suit your timescales. So please contact us in this instance to see if we can help. Note: Fast Tracking your order, may carry an extra cost which may vary depending on the quantity and the product.

Our chosen delivery service is Royal Mail - Royal Mail have their own terms and conditions/shipping policy. Therefore we are not responsible for delays through their delivery network caused by Unforeseen Circumstances if there is an issue while in transit to you or your business.

If you require an update on your order, please contact us on 01472350565 or email

Returns & Refund Policy

Thank you for shopping at Venture Engravings.

If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days to return an item from the date you received it.

Errors and Issues

Due to the nature of engraving, we review returns on a case by case basis. We will discuss with you, your reasons for returning your item.

Where there are clear errors or issues, we will look towards resolving this in the best way possible. This may lead to re-production or a refund, depending on which is the most suitable.

If we do not require you to return your items, we will let you know.

Where there are clear errors or issues, we may ask you to send samples, photos or scans depending on the error or issue. We will then assess the error or issue and let you know our findings.

If the error or issue has been made by us, we will seek to correct it.

If the error or issue has been made by you, we will discuss with you our findings, and make suggestions on how to correct it.


To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item(s) must be in the original packaging.

Your item(s) must have the receipt or proof of purchase.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us, and you will be liable for the cost of a reshipment to yourself.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies or banking policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you receive a refund due to us not being able to resolve print errors or issues made by us, we will refund your shipping costs.

Contact Us

If you have any questions on how to return your item to us, contact us here. Or you can contact us by any of the following methods.

Telephone: 01472350565
Mobile: 07522850035
Facebook: @ventureengravings